How IT Can Start Tackling Business Goals

IT teams are doing an awful lot of work these days including maintaining infrastructure, supporting remote users, and managing third-party apps and cloud services. A study from Kensington found that IT teams spend 50% of their time in meetings or fixing issues instead of upgrading equipment or other proactive tasks. How can IT possibly initiate change and become more valuable as an innovation partner when it’s already swamped with break/fix tasks?