End users in locations outside your main office may be accessing company resources over the VPN, SaaS applications and cloud-hosted workloads or files. These layers of technology add a lot of complexity to the IT troubleshooting process.
Today, most applications don’t go down entirely—they just get slow. This, added to the complexity of the infrastructure serving users, means that IT teams may have unhappy users and recurring slowdowns without a clear way to eliminate the problem.
This whitepaper walks you through six steps to find and solve remote office problems, including the necessary post-mortem and documentation to speed up your process in the future.