This scene might sound familiar to IT teams at large enterprise companies: You're bombarded with help desk tickets from your users about various SaaS or cloud apps they're having problems with. To get to the bottom of their problems, though, you have to sit on hold with the help desk teams at those application providers.
The path from an app to a user now involves multiple networks and providers. IT has become a provider of services, but too often gets stuck in an endless cycle of troubleshooting.
In this 30-minute on-demand webinar, you'll learn:
- How IT can figure out who's responsible for which app
- Which parts of SLAs are most important
- The ins and outs of cloud and SaaS pricing and licensing